Neil Burling

Client Success Manager @Reed & Mackay

Crawley, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2025 — Present

Client Success Manager @Reed & Mackay

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London, GB

EDUCATION

N/A

Southwark college

NVQ, Tourism and Travel Services Management

SKILLS

LeisureTeam LeadershipCustomer ServiceBusiness StrategyCoachingLeadershipAnalysisCrmPeople ManagementForecastingTeamworkTeam ManagementOnline TravelIncentivesTicketingB2bCustomer RelationsRelationship ManagementAccount ManagementChange ManagementMicrosoft OfficeSalesCall CentersBusiness DevelopmentPlanningSabreMentoringBusiness TravelCustomer SatisfactionNew Business DevelopmentLeisure TravelManagementTeam BuildingSales ManagementPricingTravel ManagementCall CenterTravel TechnologyHotelsProblem Solving

ABOUT NEIL BURLING

I work with SMEs to save them time and money while reducing the risk to their business by streamlining their international business travel. My objective is to forge long-term B2B partnerships via proactive account management. Through strategic analysis of travel patterns and booking behaviours, I am able to uncover opportunities for change and development that allow me to deliver a measurable return on investment to my clients. As long as a company travels for business, I am able to help. I have saved time for an EA team in a rapidly growing technology company, who are more productive now that I have provided them with SEEQA, our bespoke online booking tool, so that they are empowered to efficiently manage bookings themselves. I have recently assisted an established law firm in generating savings due to a positive change in traveller behaviours by advising on and implementing their travel policy. Currently, I am reducing the financial risk for the CFO of a production company with a need to manage multiple budgets by fully consolidating their business travel, providing visibility of spend for their previous and ongoing projects. We do not operate on a contractual basis; my clients remain with me due to the high level of customer service they receive. I work with clients who spend between £80k-£2m per year on travel. If you would like to have a conversation about how I can help you and your company, you are welcome to give me a call or send me an email via the details b••••••••@good-travel.co.uk

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Neil Burling — Client Success Manager at Reed & Mackay in Crawley, GB | Unifers