Karen Smith
Client Success Manager @Reed & Mackay
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WORK HISTORY
Client Success Manager @Reed & Mackay
Houston, TX, US
Partner with the lead Account Manager to support and maintain various client\'s travel programs.Develop and maintain trusted relationships with Executive Assistants to ensure VIP consultants deliver white-glove service tailored to their VIP travelers unique travel needs.Act as the primary point of contact for high-level escalations, ensuring swift, discreet resolution in line with executive expectations.Collaborate closely with operations, and leadership to ensure VIP service delivery meet or exceeded SLAs.Regularly analyze account performance and provide data-driven insights to proactively support VIP program goals and address emerging issues.Support customer business reviews with targeted reporting and intelligence, aligning with strategic priorities of senior stakeholders.
EDUCATION
Johnson & Wales University
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SKILLS
ABOUT KAREN SMITH
Client success and training specialist with deep-rooted knowledge of the travel industry, combining operational expertise, stakeholder engagement, and a passion for delivering exceptional customer experiences
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