Neha Vijayvargy
Senior Associate @Wipro
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WORK HISTORY
Senior Associate @Wipro
Mumbai, IN
Responsible for ensuring customer satisfaction by handling questions related to the package tracking details via e-mail within established timeframes and service standards for UK site of a Global Logistics Company.\\\\n\\\\nHandling escalation cases through Cmod tool, populating case details, and confirming accuracy of data.\\\\n\\\\nDemonstrate flexibility in satisfying customer demands in a high volume, production environment.\\\\n\\\\nResponsible for training and managing of OJT (On the Job) agents.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Technology - BTech, Information Technology, 1st
ABOUT NEHA VIJAYVARGY
Quality Analyst
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