Neetu Tiwari
Mts 4 @Verizon
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WORK HISTORY
Mts 4 @Verizon
Hyderabad, IN
EDUCATION
Birla Institute of Technology and Science, Pilani
Master of Technology (M.Tech.), Computer Software Engineering
SKILLS
ABOUT NEETU TIWARI
Salesforce Certified professional with experience in IT and Telecom domain,performing development and design modules.Expertise in Telecom and insurance Domain CRM Implementations.Experience with different modules: Order Management / sales cloud, Service Requests and Trouble / service cloud Tickets Management, Account & Contact Management, Product Modelling, Opportunities, Quotes Management, Access Control.Adapt in Key stakeholder management and expectation Management. Excellent interpersonal skills demonstrated working in diverse and multi cultural environment by interacting with clients from different geographies including Germany, Sweden, India, UKand US.Instrumental in Driving and devising development solutions.Strong analytical, problem Solving and Organization abilities with a flexible and detail oriented attitude.Hands on experiencon salesfoece.comImplemented Salesforce voice from scratch Worked on data cloud and agent force TECHNICAL COMPETENCIESSalesforce: Agent force agent Data cloud PromptApex classes,visual force pages, workflow, approval process, validation rulesApex triggers Batch jobsweb services lightning (aura and Lwc) Salesforce Einstein vlocity apttus (CLM)AgentforceService cloud for voice Data cloud Siebel : Siebel Configuration.• Siebel eScript.• Siebel Workflows.• Siebel EAI using webservices and MQ Series• Assignment Manager• Siebel Access Control Mechanisms• Siebel Data Modelling• Product Modelling and Promotion Bundling.• Asset Based Ordering.• Signals and Variable Maps.• Performance tuning and logs analysis.• Exposure to EIM, Pricing and OBI
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