Neeraj Singh
Senior Director, Cloud Operations @Genesys
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WORK HISTORY
Senior Director, Cloud Operations @Genesys
CA
Full-stack service owner for product infrastructure that powers Engage, a large, global, multi-cloud customer experience platform with a presence across AWS and Azure. Responsibility includes 10+ data centers, product telecommunications, networking, and R&D labs.• Responsibility includes managing substantial budgets, developing roadmaps, engineering and operations for the responsible services.• I have led strategic initiatives for the service, achieving significant improvements in service maturity, margin improvement, risk optimization, engineering excellence, and product growth.
EDUCATION
Harvard Business School Online
CORe, Business Analytics, Economics, and Financial Accounting
University of Calcutta
Bachelors
University of California, Berkeley
Masters in Cybersecurity
Centre for Development of Advanced Computing (C-DAC)
Post Graduate Diploma in Advanced Computing
The University of Texas at Austin
Master’s in Artificial Intelligence, Artificial Intelligence
SKILLS
ABOUT NEERAJ SINGH
Engineering leader with 23 years of hands-on experience in the following areas: engineering, management, architecture, solutions, operations, service and account management, site reliability, dev ops, security, business operations, budget and P&L management- Expertise in customer management, service and platform risk, product margins and vendor management in a complex stakeholder setup- Expertise in establishing and operating high-velocity global engineering and operations team- Expertise in building scalable and secure infrastructure products and services - SaaS, IaaS - Expertise in large-scale Private and Public Cloud build, migrations & management
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