Neeraj Nair

WORK HISTORY

EDUCATION

SKILLS

ABOUT NEERAJ NAIR

IT Support & Operations Leader with over 13 years of experience in technical consulting, client support, and global workflow management. Proven track record in leading large teams, optimizing operational processes, and ensuring SLA compliance in fast-paced enterprise environments. Previously served as a Senior Workflow Manager at Dell Technologies, where I managed global support operations for Networker storage, handled critical escalations, and drove process improvements to enhance customer satisfaction. Passionate about mentoring teams and leveraging technology to deliver scalable, efficient solutions.Core Competencies- Workflow Management & Process OptimizationEscalation Handling & Customer ExperienceTeam Leadership & MentoringTechnical Support (Hardware, Software, Storage)SLA & Compliance ManagementTools: Microsoft Office, CRM, Salesforce, Remote Assist PlatformsCareer Highlights- Led a global team of 70+ engineers at Dell Technologies, ensuring seamless workflow and SLA adherence.Managed multichannel technical support for enterprise clients across hardware, software, and storage systems.Improved operational efficiency and customer satisfaction through structured escalation management and process enhancements.Currently working as a Business Development Consultant at ABI Resources and Services Pte Ltd, where I apply my technical and operational expertise to drive growth, build client relationships, and identify new business opportunities in the IT and services sector.Open to connecting with professionals in business development, IT operations, and tech-driven strategic partnerships.