Neel Soman

Sales Advisor @Sport Chek

Toronto, ON, CA

Fan-focused service and cash operations at Maple Leaf Square, next to Toronto\'s biggest sport venues- Managed pre-game queues with accurate cash handling and quick issue resolution; field high call volume on hot items and set clear expectations- Enrolled customers in Canadian Tire’s Triangle Rewards while maintaining speed of service- Supported rolling merch drops: process late-evening shipments, open next day, and keep priority SKUs moving-Coordinated with backroom/floor teams from the cash wrap to trigger timely replenishment during peak windows- Operated through playoff-driven surges in merchandise, traffic, and sales; store ranked #1 company-wide vs forecast in Q4 2025- Solved the biggest bottleneck during the Blue Jays World Series rush: identified click-and-collect as the constraint; partnered with the Store Manager and Order Fulfilment Lead to redesign pick → stage → hand-off flow, reducing friction and clearing backlog during the surge- Increased cashier product accuracy: created rapid SKU cheat sheets and coached teammates on on-the-spot sizing (men’s/women’s/youth/child) for products we’d never seen before- Unlocked front-end throughput: stood up mobile POS surge lanes, triaged returns, and removed cash-wrap pain points (excess hangers, EAS tags, misplaced returns) to speed checkout- Adapted live on the floor: re-merch’d as new styles landed and sold through during surges while maintaining service to a constant line; collaborated with neighboring stores who sent support- Helped the team set multiple single-day records and smash targets safely and sustainably.

McGill University

Bachelor of Arts, Russian Studies

University of Melbourne

Undergraduate exchange

George Brown Polytechnic

Graduate Certificate, Sport and Event Marketing

Deakin University

Master of Business, Sports Management