Neelam Chauhan
Senior Process Lead @Infosys BPM
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WORK HISTORY
Senior Process Lead @Infosys BPM
Pune, IN
End-to-end ownership of Home Financial Fulfillment / Mortgage operations • Team leadership, performance management, and operational governance • KPI tracking, MIS reporting, and analytics-based performance insights • Process improvement initiatives aligned with Lean and best-practice frameworks • Escalation management and client communication for BMO portfolios • Compliance adherence, audit readiness, and quality assurance • Cross-functional collaboration with QA, training, and transition teams • Supporting bilingual (English/French) operational requirements
EDUCATION
Indira Gandhi National Open University
Master of arts in English, English Literature (British and Commonwealth)
Langma School of Languages
French language, French Language and Literature
Delhi University
Bachelor of Arts - BA, Political Science and Government
ABOUT NEELAM CHAUHAN
I am a data-driven professional with over five years of experience in reporting, analytics, and stakeholder management. After building a strong foundation in education and operations, I transitioned into data analytics to use data for business problem-solving and process improvement.At Amazon, I analyzed product and policy data for the France marketplace, created dashboards in Power BI and Excel, and collaborated with policy and product teams to improve accuracy and audit efficiency. These experiences developed my ability to extract insights, automate reporting workflows, and support data-driven decision-making.Alongside this, I completed formal training in Data Analytics with Power BI from Ducat Institute and applied Python, SQL, and data visualization skills across projects such as COVID-19 Data Insights and Tourism Trends Analysis.I am passionate about transforming raw data into meaningful business insights that enhance decision quality, operational efficiency, and customer satisfaction.Technical Skills: Power BI | SQL | Python (Pandas, NumPy, Seaborn)| Excel | Data Cleaning | Dashboard Automation | Business ReportingLanguages: English | French (B2 Certified)
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