Naveen Mechu

WORK HISTORY

EDUCATION

ABOUT NAVEEN MECHU

Experienced Customer Success Manager with close to 6 years demonstrated history of working in the information technology and internet services industry. I have spent most of my years in a customer-facing role. With an experience in Customer Success, Customer Relationship Management (CRM) and Escalation Handling, Customer Satisfaction, Email Marketing, Marketing Automation, Training Delivery, Account Management, and Employee Training. Strong client consulting professional with a Master of Business Administration degree focused in Sales & Marketing from Symbiosis International University (Pune)I’m currently hold a strong portfolio in Enterprise accounts. I now work closely with top the management, the Product Teams, and Marketing functions to make the overall customer engagement a better experience.I\'m humbled by the great learning this journey has brought along, especially to take up multiple responsibilities that include success and support of our products for several multiple institutions.This helped shape my career by placing emphasis on customer experience and also allowed me to share this knowledge with the rest of my team as a mentor.Specialties:Customer Success, Retention & GrowthStrategic Account ManagementBusiness Strategy and Performance ImprovementSkilled in Analytical Skills, Data Analysis, and Business Process Improvement.Skills: Client Services · Account Management · Customer Retention · Customer Satisfaction · Communication · Problem Solving · Key Account Development · Customer Engagement · Customer Support · Customer Experience · Team Building · Customer Relationship Management (CRM)