Nathan Pfefferkorn

Sr Manager Sales Operations @Hughes

Germantown, MD, US

Strategic lead and operational manager of Hughes’ franchise enterprise managed services business line (approx.$20 million/rev per year), as well as primary architect of go-to-market processes and systems for new managed services and subscription programs targeting small-to-medium size businesses, reporting to VP, Sales Engineering and OperationsResponsibilities:Manage a team of six business analysts and developers responsible for inventory tracking, order processing, maintenance of ordering and fulfillment systems and platforms, and regression testing automation projectsProvide strategic guidance to and day-to-day support for Hughes’ Enterprise Sales organization as a liaison between division leadership, legal, finance, sales engineering, and enterprise account teams Represent sales organization in internal business systems working committee, tasked with vetting feature and enhancement requests, balancing organizational needs and priorities, and setting rollout roadmapsValidate and approve prices, costs, and deliverables in Quote to Order and Request for Proposal processesAchievements:Launched standardized subscription version of Hughes’ managed network, digital signage, and SASE products, including development of new pricing models, web-based ordering platforms, and streamlined fulfillment processesDirected multiple concurrent large scale and time-sensitive tactical initiatives, including end-of-life customer equipment upgrades and, in response to supply chain disruptions, pivots to alternative products and suppliersDeveloped new KPIs in collaboration with Quality Assurance team to close gaps in tracking of order fulfillment and customer support processesImplemented new contract and system mechanisms to support Hughes International clients’ US satellite officesDesigned sales organization continuity/redundancy plan in collaboration with the risk management team

The Catholic University of America

Bachelor of Arts - BA, English

The Chinese University of Hong Kong

Diploma, Chinese (Mandarin) as a Foreign Language

The Chinese University of Hong Kong

Master of Business Administration - MBA