Nathan Kuhn

Principal Customer Success Manager @Vercel

I successfully led customer success initiatives at Vercel, driving significant engagement and satisfaction among enterprise accounts. • Developed long-term strategies in collaboration with customers, ensuring alignment with their business goals. • Acted as the primary point of escalation for customer issues, effectively communicating the voice of the customer to internal teams. • Coached peers to enhance service delivery, fostering a culture of continuous improvement within the organization.