Gabe Nuñez
Senior Customer Support Engineer @Vercel
Signup · Get unlimited contacts
WORK HISTORY
Senior Customer Support Engineer @Vercel
San Francisco, CA, US
I specialize in empathetic, high-impact technical support for Vercel\'s enterprise and developer customers — acting as a relentless advocate for exceptional customer experience. My focus goes beyond solving complex problems: I engineer enduring improvements that drive sustained excellence in quality and efficiency.Key Contributions- Conceptualized and shipped critical internal admin tooling that empowered Engineering and EPD to self-serve case files, eliminating a core dependency and significantly accelerating response times- Authored and led Product Requirement Documents (PRDs) that drove key platform improvements, including rate-limiting to prevent customer overages and enhanced registration error messaging- Consistently exceeded core support metrics — achieving 122% case solves and ranking Top 3 org-wide for enterprise email responses at 270% above target- Provided deep technical leadership across three SME domains, proactively mentoring new hires and developing best-practice documentation to scale team knowledge- Recognized for cross-functional collaboration and influence on Go-To-Market strategy, earning the GTM \"Same Team\" Award- Earned the ITG \"Iterate to Greatness\" Award for leading the team in driving customer-focused product improvements through direct code changes — bridging the gap between frontline support insights and meaningful platform change.
EDUCATION
Livermore High School
High School Diploma, General Education
ABOUT GABE NUÑEZ
Howdy! I’m Gabe! I’m a people-first customer engineer/dreamer with a can-do attitude and a will to complete my goals at any cost (mostly coffee and sleep ).To me, the internet isn\'t just the exchange of data between people and servers. It\'s my second home; and just like any home, the websites that we visit must represent that by being something we look forward to at the end of the day.As a developer and customer-facing engineer, I work hard to create these experiences by using all my acquired knowledge to achieve the best results possible and most all, being kind.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.