Nathan C.
Application Administrator @Arctic Wolf
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WORK HISTORY
Application Administrator @Arctic Wolf
Primary Administration DutiesAmong the 50+ Applications I Administer, these are the top toolsOkta (System Administrator)- Member of new application approval team reviewing requirements compliance- Responsible for testing and deploying of new applications- Supporting/Troubleshooting SaaS application issues- Group/rule management- Managing and negotiating contractsZoom (Primary Administrator/Tool Owner)- Managing and provisioning all aspects of zoom accounts (Webinar, Meeting, Phone)- Digital Signage (Managed hundreds of zoom signage in worldwide offices)- Phone system manager (Creating queues, managing AVR\'s and 24/7 support lines)- Managing and negotiating contractsDruva - InSync Endpoint Backup (Primary Administrator)- Managing backup strategy and specifications- Emergency legal-hold management- Data retrieval- Managing and negotiating contractsSlack (Primary Administrator/Tool Owner)- Group/Channel management (Creation, User access, archiving)- Workflow administration (Tool integrations, automations)Atlassian (Jira Software, Jira Service Desk, Confluence, etc)- Years of experience administering the suite of Atlassian tool set.Also I am the Primary IT administrator on a number of proprietary applications Active member on the software approval board**MORE TOOL EXPERIENCE AVAILABLE UPON REQUEST**Notable accomplishment:Built a hard drive crusher to save the company money and ensure all potentially vulnerable data on old hard drives was destroyed.Process Improvement and adoption stimulation:Always continually monitoring application processes and adoption numbers to ensure we are utilizing, to the extent possible, everything we can get out of a tool and nothing is going unused. Main Project Manager on the following projects:Endpoint backup implementationCustom build Privacy VPN for usersCompany wide application usage project for a large scale auditWorldwide Meeting room system swap-out (zoom)
EDUCATION
Udemy Alumni
Ethical hacking
Mohawk College
Commercial Engineering
Udemy Alumni
CompTIA Security+
Udemy Alumni
Cisco CCNA R/S (200-125)
CompTIA
A+
ITIL
ITIL V2
Udemy Alumni
Microsoft 365 Administration
ABOUT NATHAN C.
I pride myself in being a resourceful outside the box thinker. There is always more than one way to fix a problem and always something to learn while doing so. I employ a \"get-it-done\" attitude and its contagious to the people around me. Being results-oriented makes me more ambitious; always striving to surpass standards, break records, and be the best I can possible be. My areas of expertise include: Troubleshooting, process improvement, Mac administration and support, active directory, Networking, windows server administration, hardware repair, security auditing, end user training, team building and leadership.
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