Nathalia Rigotto
Non-fault Claims Team Leader @4th Dimension Innovation
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WORK HISTORY
Non-fault Claims Team Leader @4th Dimension Innovation
Egham, GB
Manage a dispersed team to efficiently handle all new claims, overseeing defined claims tasks following hand-off from sources.• Proactively approach the role, analyzing Management Information (MI) to identify trends and patterns.• Handle complaints and escalations with sources, adhering to company policies.• Participate in the recruitment and training of new staff. • Ensure the team meets individual and collective targets and objectives.• Oversee the management of 4D New claims, aligning with agreed customer-specific processes.• Monitor new claims allocation and performance, reporting MI and KPIs to the wider business.• Ensure compliance with regulatory requirements, including Treating Customers Fairly, DPA, Complaints, and FCA legislation.• Manage telephone cover and weekend/overtime rotas.• Conduct team meetings, document meeting minutes, and produce agendas.• Pull calls and files for audits in line with the Quality Framework.• Contribute to individual appraisals and one-to-one assessment sessions.• Lead by example, promoting positive attitudes and teamwork.• Engage in personal self-development.
EDUCATION
UCS - University of Caxias do Sul
Master of Business Administration - MBA, Finance, General
UCS - University of Caxias do Sul
Bachelor's degree, Business Administration and Management, General
ABOUT NATHALIA RIGOTTO
Nationality: Brazilian / Italian Multilingual (Portuguese, English, Spanish) Willing to relocate within Europe Expertise:Customer Service I Administrative I Bank & Retail I Leadership I BilingualI am a multilingual professional holding a Bachelor’s Degree in Business Administration and also a Master’s in Corporate Finance Management. Over 12 years\' experience in customer service, management, and office support positions. I have worked in the banking industry and in retail stores, shaping business strategy, leading teams, providing training, and optimizing the available resources. I am used to living and working in multinational environments, and because of that, I have developed flexibility to adjust to new ambiences and learn fast (been promoted). I am a self-motivated person with excellent interpersonal and communication skills. I am goal orientated and able to solve problems. Open to opportunities in the Administrative, Financial and Customer Services areas. Career Highlights: Ability to work in a challenging environment Positive \' Can Do\' attitude Extremely successful research skills and critical thinking skills which have allowed for the best decision making for company growth and sustainability.I lived in Canada and Ireland before and relocated to UK in order to improve my English and gain international exposure. Now, I am eager to improve my career further, hence please feel free to contact for any opportunity.
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