Natalie Lindsay
Project Manager @LexisNexis Risk Solutions
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WORK HISTORY
Project Manager @LexisNexis Risk Solutions
Leeds, GB
Working closely with all areas of the business and especially Professional Services, Product and Customer Success to ensure delivery of successful projects to both new and existing customers throughout the customer lifecycle.Key Responsibilities:Successfully leading customer implementation and optimisation projects, both for new customers and projects for existing customers.Developing and managing key performance metrics for project success, covering time to deploy, and cost efficiency.Being the “voice of the customer” in the business, championing customer improvements and driving through resolution of any customer impacting issues.Working with the Customer Success Manager to deliver successful customer training.Working closely with product and commercial teams to communicate root causes for customer success or failure, and driving requirements for product enhancement and development.
EDUCATION
Leeds Beckett University
Bachelor of Science - BS, Psychology
Manchester Open Learning
Master's Equivalent, CIPD Professional Development
The Knowledge Academy
PRINCE2 Practitioner, Project Management
The Knowledge Academy
PRINCE2 Practitioner, Project Management
SKILLS
ABOUT NATALIE LINDSAY
Passionate about enhancing the customer experience for technology companies.I am a highly motivated, self-driven individual, equally effective working independently and as part of a team. My project management and human resources management experience together with my interpersonal skills enable a strong focus on process implementation, execution, adherence and improvement. I have a successful track record delivering value added projects and over achieving targets set by the business. My approach is pragmatic with stringent change control management, whilst seeking opportunity for enhancement of customer deliverables within budget/margin parameters. I have extensive experience of managing and administrating in roles with legal requirements and customer centric objectives. I strive to offer an extremely professional service with the achievement of relevant accreditations and targets. I am exceptionally loyal and trustworthy, building effective rapport with customers, which can be used to review existing relationships for improvements or manage expectations.
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