Natalie Clarke

Prinicipal Customer Success Account Manager @Microsoft

Reading, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2022 — Present

Prinicipal Customer Success Account Manager @Microsoft

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Reading, GB

As a Principal Customer Success Account Manager supporting Public Sector clients, I lead strategic partnerships that drive digital transformation, maximise value realisation, and foster long-term customer success. My role draws on deep expertise in stakeholder engagement, executive alignment, and cross-functional collaboration to influence outcomes at scale. I bring a strong focus on business value, customer advocacy, and innovation—helping organisations navigate complex change, adopt emerging technologies, and unlock new opportunities. I’m also passionate about mentoring, onboarding, and contributing to a culture of continuous improvement and team cohesion.

EDUCATION

1997 — 2001

Solent University

BSc, Psychology

SKILLS

Performance ManagementItilVendor ManagementService ImprovementIT Service ManagementChange ManagementStakeholder ManagementService ManagementService DeskManagementManaged ServicesService DeliveryData CenterIncident ManagementSlaTeam ManagementTelecommunicationsProject DeliveryOutsourcing

ABOUT NATALIE CLARKE

Customer Success | IT Service Management | Service Delivery | IT Operations | Ex Microsoft | Passionate about Diversity & Inclusion | Regular volunteer

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Natalie Clarke — Prinicipal Customer Success Account Manager at Microsoft in Reading, GB | Unifers