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Natalia Martín Lozano
Customer Service Reporting and Data Analyst @Iberia
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WORK HISTORY
Customer Service Reporting and Data Analyst @Iberia
Madrid, ES
Responsable for reporting and monitoring KPI, service analysis and customer efficiency trends in order to identify problems and opportunities. Dashboards Budget control. Surveys, preparation and analysis Invoicing of the department and with outsourcing clients for the call center claim service. IB Oneworld Alliance CR Reporting Group- Translations and communications in English with IAG Group Call center users Administrator
EDUCATION
Escuela Oficial de Idiomas Madrid
Inglés Avanzado
Universidad Complutense de Madrid
Publicidad y Relaciones Públicas
BAI Escuela de Empresa y Comunicación
Técnico en Publicidad
ABOUT NATALIA MARTÍN LOZANO
Wide experience in Airlines industry. Skilled in Procurement processes and Customer experience. Amplia experiencia en transporte aéreo. Apasionada por el mundo de la aviación y experta en procesos relacionados con él.
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