Nasima Kada
Senior Service Delivery Manager @Cubic Transportation Systems
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WORK HISTORY
Senior Service Delivery Manager @Cubic Transportation Systems
EDUCATION
Kingston University
Business with Law, Business with Law
SKILLS
ABOUT NASIMA KADA
A results-driven and dedicated Senior Service Delivery Manager with a strong background in Service Delivery, Transition, Customer Service, and Quality Assurance. I thrive in dynamic, fast-paced environments and consistently deliver high-quality outcomes under pressure. Known for my proactive approach, I quickly adapt to new challenges, grasp complex concepts, and develop innovative solutions that drive efficiency and customer satisfaction.I bring a collaborative mindset, working effectively both independently and as part of a team, often stepping up to lead initiatives when needed. My commitment to excellence, attention to detail, and ability to meet tight deadlines make me a valuable asset in any organisation focused on continuous improvement and service excellence.Key Areas of Expertise:• Service Delivery Management – Ensuring seamless delivery of services aligned with business objectives and customer expectations.• Configuration Management – Maintaining consistency of systems and functional attributes throughout its lifecycle.• Asset Management – Overseeing the movement of all customer Assets and ensure compliance.• Change Management – Driving structured change processes to minimise disruption and maximise value.• Document Management – Implementing efficient systems for storing, retrieving, and securing documentation.• Intellectual Property Rights – Managing and safeguarding IP to support the Business, Customer and compliance.• License Management – Ensuring renewal and compliance of software licenses across the organisation.
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