Leon Wong
Director of Service Operations @Cubic Transportation Systems
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WORK HISTORY
Director of Service Operations @Cubic Transportation Systems
Boston, MA, US
I am responsible for harmonizing service deliverables to meet MBTA contract standards with long term Operations and Maintenance goals.
EDUCATION
UC San Diego
Bachelor of Arts - BA, Visual Arts Media
California State University, Monterey Bay
Master of Business Administration (MBA)
SKILLS
ABOUT LEON WONG
My professional career brings 15 plus years of progressive experience working for emerging mobile/video/internet startup technologies to large global companies.I have earned a reputation for being able to attract high performers and build and inspire dedicated teams which consistently achieve great results on a global level. My cross-functional experience in development, pre-sales support, client services director and operations, and legacy transformations has allowed me to gain all aspects of internal and external client expectations.I have experience with both government and corporate clients and understand the variables involved in supporting agencies and corporations from pilots to implementations. I have had a unique career that has spanned early video streaming, early multimodal mobile applications (now evolving into Mobility as a Service), digital analytics, transportation fare payment systems, and healthcare solutions.Specialties:Pre-sales client supportPre-sales demonstrationsDeployment managementTeam managementField supportIT supportProduct ManagementProgram ManagementGlobal Customer Service & OperationsGlobal Service Delivery ModelAnalyticsCustomer SupportCustomer Experience
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