Narvell Neves
Director Account Management Director Client Success @Sandata Technologies
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WORK HISTORY
Director Account Management Director Client Success @Sandata Technologies
DEVELOPED deep and lasting relationships with key executive players in the largest enterprise accounts. Accounts service over patients, over 400 provider agencies and with over claims submitted yearly. The state recognized in savings through this contractual relationship the first year.• ANALYZED the activity of enterprise accounts and provided executive reporting on accomplishments, utilization, and compliance metrics.• MANAGED difficult escalations and crisis situations.• COACHED and professionally developed direct reports regarding strategies to improve customer satisfaction and relationship development.• MONITORED customer health based on KPI’s, developed strategies to drive retention, and provide forecasts.• DEVELOPED aggressive targets and managed to a weekly, monthly, and quarterly engagement quota and oversaw associated incentive comp plans.• COLLABORATED with Business Development, Product Marketing and Technology to identify and prioritize new platform features and tools that maximize customer ROI and satisfaction.• LAUNCHED enhancements, new products and tracked adoption of these new capabilities by the customer base.
EDUCATION
The University of Texas at Austin
Bachelor of Arts (B.A.)
SKILLS
ABOUT NARVELL NEVES
Dedicated, hard-working, creative leader of people with over 15 years of increasing responsibilities in management, onboarding, user adoption, building loyalty and creating advocacy. Proven ability to create new organizational framework. Resourceful and accessible leader, willing to take risks and pursue new ideas while exceeding expectations. A loyal self-disciplined team player and thought leader.
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