Narendra Thunga
Senior Qa Lead @RBC
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WORK HISTORY
Senior Qa Lead @RBC
CA
Created multiples project plans and schedules, test strategies, master test plans, deployment and implementation plans and integrated end to end plans and Functional testing sign-offs documents for large initiative including FATCA CRS the digital cheque processing Program.Managed offshore and onshore project teams delivering on RBC\'s retail applications
EDUCATION
Madaras university
Master's Degree, Information Technology
ABOUT NARENDRA THUNGA
Motivated IT professional with a proven track record for Quality Assurance in Branch banking applications, POS devices testing, Cisco and Genesys Call Routing and IVR testing, Cyara Automation Testing for Banking & Telecom Services. Skills include QA artifacts creation, Reporting, Lead Offshore -Onshore Model QA Team at client place, and managing offshore resources while interacting with multiple vendors at client Location.• Experienced in Retail banking Teller and Sales applications, all branch banking POS Devices testing(Card readers, Receipt Printers, Cheque scanners and Cash dispensing units).• Good experience in Contact centre Agent desktop Applications, Cisco, Genesys Call Routing technologies, IPCC, IVR and CYARA automation Testing.• Experienced in Design, build, document, test, implement and maintain Call Routing configuration, business routing logic and strategies for multiple business.• Good experience in Rest API automation testing using SOAP UI Pro and postman Tools.• Expertise in DevOps process for Creating and deploying builds using UCD ( IBM Urban Code Deployment).• Certified Professional Scrum master (PSM I), can Facilitate scrum ceremonies; grooming, sprint planning, retrospectives, daily stand-ups and demo meetings.• Played multiple roles – Program QA Lead, End to End Test Lead, UAT lead, Defect Manager, Onsite Coordinator.• Act as overall testing liaison and first point of escalation for the project team• Manage and coordinate onsite and offshore test efforts for System Integration (SIT), Regression and UAT phases• Facilitate defect triage meetings, defect tracking, defect resolution and defect follow up with cross functional Teams. • Experience with collaboration tools such as Slack, JIRA and Confluence.
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