Nanette Berkemeyer
Service Delivery Manager @CBTS
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WORK HISTORY
Service Delivery Manager @CBTS
US
Manages an assigned customer base worth over in monthly recurring revenue. • Serves as the primary contact for assigned clients. Builds and maintains strong relationships with clients, understand their business needs and objectives.• Regularly communicates with clients to provide updates on service delivery and address any concerns or issues.• Monitors service performance against SLA’s and take proactive measures to address any deviations.• Conducts regular business and service reviews with clients to assess performance and identity areas of improvement.• Ensures service delivery processes are followed consistently and efficiently. • Collaborate with internal teams, including technical support, operations, and sales to ensure seamless service delivery.• Identifies opportunities to streamline processes and improve efficiency in service delivery.• Implements best practices and methodologies to enhance service quality and customer satisfaction.• Stays informed about industry trends and emerging technologies that may impact service delivery.• Addresses issues of escalations related to service delivery promptly.• Participates in Change Review process for clients ensuring client satisfaction and contractual integrity is maintained.• Manages client expectations.• Leads effort for new client integrations and existing clients’ new service and/or device integration or de-integration.• Ensures monthly billing is accurate and time and materials (T&M) efforts are properly tracked.• Provides the account team with new opportunities within client accounts.• Demonstrates and actively promotes an understanding and commitment to the mission of the company through performing behaviors consistent with the organization’s values.• Apply ITIL service management principles to ensure service quality, compliance and operational efficiency.• Helps clients leverage our solutions to drive innovation within their organization.
EDUCATION
Ohio University
Bachelor of Science - BS, Telecommunications
Warren County Career Center
Certificate of Completion, AutoCAD 2016
SKILLS
ABOUT NANETTE BERKEMEYER
The busier the better is the only way to go for me. When leadership is seeking…
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