Nandini Asthana

Client Servicing @Madhawks

Gurugram, IN

Client Relationship ManagementAct as the primary point of contact between the agency and the client.Build and maintain strong, long-term relationships.Understand the client\'s brand, goals, and expectations.2. Project CoordinationCoordinate between internal teams (designers, copywriters, developers, strategists) and the client.Ensure timely delivery of campaigns, creatives, reports, and updates.Manage multiple campaigns or accounts simultaneously.3. Strategy CommunicationCommunicate the digital marketing strategy clearly to the client.Explain performance metrics (KPIs like CTR, CPC, ROI, etc.) in a simplified way.Gather client feedback to refine strategy and execution.4. Campaign Monitoring & ReportingOversee digital campaigns (SEO, SEM, social media, email, etc.).Track performance and generate reports on campaign success.Present insights and suggest improvements.5. Market & Competitor AnalysisStay updated on digital marketing trends and competitors.Provide clients with relevant industry insights.

I Business Institute

Postgraduate Diploma in Management (PGDM)

University of Petroleum and Energy Studies

BA in journalism and mass communication