Nancy Tackett
Senior Client Services Executive @Navitus Health Solutions
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WORK HISTORY
Senior Client Services Executive @Navitus Health Solutions
Phoenix, AZ, US
Navitus is a transparent pass-through Pharmacy Benefit Manager with a passion for taking unnecessary costs out of Rx Benefits, delivering Value for our clients and their members and consultants. Responsibilities: member/ client issue resolution, collaboration with internal cross-functional teams, consultants and TPAs delivering outstanding member and client experiences, successful client on boarding, identifying opportunities to include up-sell of cost saving programs, contract renewal, client retention, presentations and showcasing of our company\'s VALUE.
EDUCATION
Miami University
Bachelor of Science (BS)
ABOUT NANCY TACKETT
I am an energetic, highly motivated, customer facing professional with 24 years in the Pharmacy Benefit Management field. I have successfully increased sales, retained and improved operational performance, developed service recovery projects, built strong trusted relationships, onboarded new clients, managed large projects, and people. Sr. Client Services Executive | Relationship Manager | N••••••••@Navitus.com I have a proven track record of building and maintaining successful client relationships, and improving customer service through performance improvement planning. I have ensured operational excellence (via negotiations between internal and external business partners), exceeding client performance guarantees, led project and change management, contract execution, as well as day to day client needs and requests. I have experience with Medicare, Commercial, Health Plans, Workers Comp, and Specialty clients. Specific skills - Operational Excellence - Client Retention, Satisfaction - Innovation and Change Management - Process Improvement & Quality - Project Management and Leadership - Cross Functional Leadership I reside in Phoenix, AZ. My Interests include animal rescue, gardening, beach vacations, exercise and fitness, being outdoors, and local live music.
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