Nancy Oduh
Support Specialist @Arise
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WORK HISTORY
Support Specialist @Arise
Toronto, ON, CA
Responded to customer inquiries via phone, email, and live chat, ensuring prompt and professional resolution of issues to enhance satisfaction- Maintained a high level of customer service by actively listening, empathizing, and providing tailored solutions to meet individual needs- Accurately documented customer interactions and case resolutions in the CRM system, allowing for seamless follow-up and performance tracking- Developed strong product knowledge, enabling me to troubleshoot effectively and offer informed recommendations to customers- Collaborated with internal teams, including sales and technical support, to resolve escalated issues and continuously improve service delivery.
EDUCATION
Swansea University / Prifysgol Abertawe
Master's degree, Economics
Fleming College
Postgraduate Degree, Global Business Management
ABOUT NANCY ODUH
It was a routine day when an alert from the transaction monitoring system flagged a…
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