Love Agbafor
Customer Service Representative @Arise
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WORK HISTORY
Customer Service Representative @Arise
US
Answer 40+ daily customer telephone calls to avoid on-hold wait times.• Maintain customer satisfaction with forward thinking strategies focused on addressing customerneeds and resolving concerns.• Offer customer advice and assistance, paying attention to particular needs or wants.• Records 25% increase in customer satisfaction• Provide an excellent customer service keeping less than a 10% cancellation rate.
EDUCATION
University of Portsmouth
Master of Arts - MA
Covenant University
Bachelor's degree
ABOUT LOVE AGBAFOR
Reliable, professional, and devoted customer service representative with 5+ years of experience, bringing top notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service – oriented behavior, understanding customerdesires and providing customized solutions to build loyalty.
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