Namra Patel
Process Guide Problem Solver Amnesty Floor Monitor (Icqa) @Amazon
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WORK HISTORY
Process Guide Problem Solver Amnesty Floor Monitor (Icqa) @Amazon
Ottawa, ON, CA
Process Guide• Led day-to-day fulfillment operations across multiple process paths, ensuring SOP compliance, workflow efficiency, and on-time deliveries.Acted as first point of escalation for workflow interruptions, troubleshooting issues, and implementing corrective actions to restore productivity.• Partnered with area managers to identify process gaps and designed solutions that improved pick/ pack speed, reduced error rates, and enhanced customer satisfaction.• Monitored KPIs (through EOS reports, defect rate dashboards, and productivity metrics) to identify trends and recommend long-term improvements.Problem Solving & Inventory Control (ICQA)• Investigated real-time floor issues and maintained workflow continuity by resolving pick, pack, and stow defects.• Delivered defect analysis reports to leadership, identifying root causes and implementing permanent fixes.• Reduced recurring inventory errors by introducing corrective action processes, contributing to operational cost savings.Amnesty Floor Monitoring & Robotics (AFM)• Oversaw Amnesty workflow to ensure accurate handling of misplaced, damaged, or unscannable items while enforcing safety, quality, and compliance standards.• Handled AR (Amazon Robots) by coordinating safe navigation, troubleshooting stalls, and preventing congestion to maintain smooth floor operations.• Partnered with robotics and cross-functional support teams to monitor real-time alerts, re-route associates, and optimize shift success through balanced workforce and robot integration.
EDUCATION
National forensic sciences university
MBA forensic accounting
Algonquin College of Applied Arts and Technology
Cyber security analysis
Gujarat University
Bachelor of Commerce - BCom
Conestoga College
Project management
ABOUT NAMRA PATEL
As a dedicated Cybersecurity and Digital Forensics professional with hands-on experience in SOC threat hunting, incident response, and forensic investigations, I specialize in detecting, analyzing, and mitigating cyber threats across diverse environments. Proficient with industry-leading tools such as EnCase, FTK, Splunk, and CrowdStrike, I bring strong technical skills combined with meticulous attention to detail and adherence to legal evidence handling protocols. My background includes collaborating with IT and legal teams to deliver actionable intelligence, root cause analysis, and comprehensive incident reports that support risk mitigation and regulatory compliance in Canada’s dynamic cybersecurity landscape. Passionate about continuous learning, I stay current with evolving threat vectors and leverage scripting automation to enhance investigation efficiency.
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