Naitik Bhatt
Customer Success Manager @Exly (YC W19)
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WORK HISTORY
Customer Success Manager @Exly (YC W19)
Gurugram, IN
Developed and implemented robust onboarding processes, providing clear guidelines and best practices for content creation and publishing. Led and mentored a high-performing team of Creator Onboarding Associates, fostering a collaborative culture and achieving an 85% improvement in onboarding efficiency. Partner with cross-functional teams (e.g, Tech, Acquisition, Finance and Growth) to identify and address any roadblocks that may hinder a seamless onboarding experience. Utilize strong communication, organizational, and problem-solving skills to guide the team and creators.
EDUCATION
GLS University
Bachelor of Business Administration - BBA
Springdales Sr. Sec. School
HSC & SSC, Schooling
GLS University
Master of Business Administration - MBA, Marketing
ABOUT NAITIK BHATT
As a highly accomplished Customer Success Manager, I excel in guiding and empowering new creators throughout their onboarding journey. My paramount role involves actively facilitating new creators by delivering comprehensive and succinct information on platform policies, guidelines, and optimal content creation practices. Collaborating seamlessly with cross-functional teams, I ensure a flawless onboarding experience for all creators. My exceptional skills in communication, organization, and problem-solving further strengthen my commitment to driving creators towards exponential success on the platform.
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