Nahiki Iniestra

Client Services Manager @Allied Digital

Gardena, CA, US

Managed day to day activities for multiple major service accounts with unique requirements and service structures.Directly managed the company’s logistics support center that included a repair depot, imaging center and warehouse.Engaged in the pre-sales cycle by defining customer needs and developing a corresponding solution. Directly responsible in developing the pricing models for support and responding to customer requests for quote.Managed short term projects such as a network cutover for a national retail chain and a win7 migration for a financial institution.Provide root cause analysis of under-performing IT life cycle service account with a major financial institution. Process, reporting and documentation improvements resulted in the restoration of customer confidence, profitability and opportunities for expansion of service offerings.Restructured service support team to match customer requirements and improve profitability.