Govind Yadav
Customer Support Engineer L2 @Allied Digital
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WORK HISTORY
Customer Support Engineer L2 @Allied Digital
IN
EDUCATION
Swami Vivekananda Subharti University, Meerut
Master of Business Administration - MBA
Sampurnanand Sanskrit Vishwavidyalaya (SSVV), Varanasi
Bachelor of Arts - BA
ABOUT GOVIND YADAV
Customer Support Engineer with 4 years of experience in providing end-to-end IT support, system configuration, and troubleshooting. Skilled in managing Windows OS (7, 10, 11) installation, upgrades, and problem resolution, along with expertise in ADDS, DHCP, DNS, Group Policy, Outlook configuration, VPN, Citrix, and O365. Adept at handling ticketing tools (ServiceNow), incident & service request management, application support (Revit, Navis Manage,RF & RTV AutoCad),and remote support (RIM calls). Strong background in laptop/desktop configuration, hardware replacement, data backup (OST/PST), and system restore, ensuring minimal downtime and maximum performance.
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