Nadine Dyer
Respect and Inclusion Senior Manager @Deloitte
London, GB
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MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jun 2018 — Present
Respect and Inclusion Senior Manager @Deloitte
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EDUCATION
2011
Kaplan
Level 2 NVQ in Team Leading
2010
Best Practice Training & Development
Edexcel Level 3 NVQ in Customer Service
2014
Cranfield School of Management
Customer Experience Strategy
2000 — 2003
London Metropolitan University
Bachelor of Science (BSc), Applied Consumer Pychology
2015
Lewisham Southwark College
Lean Organisation Management Techniques (Level 2)
2012
Havering College
NCFE Level 2 Certificate in Equality and Diversity
2012
Somerset College
LAO Level 2 Certificate in Priciples of Business and Administration
N/A
National Council for Voluntary Organisations
Charity Trustee Induction and Refresher Course
SKILLS
Customer ExperienceConsumer BehaviourManagementTrainingStrategic PartnershipsSocial HousingTeam LeadershipChange ManagementPerformance ManagementInterviewsCorporate Social ResponsibilitySalesRecruitingCustomer SatisfactionCoachingResearchSqlNegotiationConsumer PsychologyCustomer-FocusedCustomer DrivenCustomer SurveysQuantitative AnalyticsQualitative ResearchComplaint ManagementRelationship-Building SkillsComplaint InvestigationsApprenticeshipsCommunicationProperty ManagementProblem SolvingSpssPresentationsTenaciousClient-FocusedKpi ReportsCross SellingNetworkingCommercially AwareMarketing
ABOUT NADINE DYER
Inclusion | Speaker | Judge | Leadership Development | Trustee | Client Experience | EMpower Top 50 Future Leader 2018/20
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