Nadia K.

WORK HISTORY

SKILLS

ABOUT NADIA K.

As an Account Manager with over 10 years in the insurance industry, I am passionate about driving business performance through strong client relationships. My focus is on understanding client needs, discussing products and services and addressing concerns in a way that builds trust and transparency. Nurturing relationships and maintaining open, honest communication is at the core of everything I do. A key aspect of my rule is ensuring seamless internal communication between teams, aligning our efforts to meet both client expectations and industry standards. It\'s essential I am not only meeting business objectives but also adhering to FCA regulations, safeguarding compliance while delivering expectational service. In addition to my account management, I have an extensive leadership background, having managed 24/7 contact centres including FNOL, TPA services through to managing existing claims, breakdowns and repairs. I am committed to creating environments where individuals are highly values and supported, with clear objectives that drive team and business success. I thrive in high-pressure situations and excel at navigating process changes while influencing and motivating others to embrace them.Prior to my career in the insurance industry, I gained experience a financial background, where I managed multiple sales teams, this experience gave me a strong foundation in sales, management, leadership and business development that continue to influence my approach today.