Nadia Miles
Account Coordinator @Pearson
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WORK HISTORY
Account Coordinator @Pearson
CA
Plan, manage, lead and monitor all activities associated with the implementation of helpdesk services for University partners• Effectively communicate project scope, expected outcomes and timelines of projects to all stakeholders• Identify and evaluate project risk, developing strategies to control and mitigate them• Develop strong relationships with partners, ensuring contractual obligations are met• Review and analyze monthly helpdesk reports to look for strategic opportunities to improve services• Investigate and follow up on operational issues impacting partners
EDUCATION
New England College
Master’s Degree
York University
Bachelor of Arts
SKILLS
ABOUT NADIA MILES
Digital Operations Manager
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