Nadya Valova
Senior Customer Success Manager @Lumar Formerly Deepcrawl
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WORK HISTORY
Senior Customer Success Manager @Lumar Formerly Deepcrawl
EDUCATION
University of Leicester
Bachelor’s Degree, Marketing/Marketing Management, General
Samuel Ryder Academy
BTEC Media - DDD, Russian - B, Digital Communication and Media/Multimedia
SKILLS
ABOUT NADYA VALOVA
I’m a Customer Success Manager with over six years of experience supporting enterprise and mid-market clients across HR, Payroll and Health Tech SaaS platforms. I work closely with customers to understand their goals, improve engagement, and ensure they’re getting real, measurable value from the products they use.My background spans global organisations, scale-ups and startups, where I’ve led strategic reviews, managed renewals, supported implementations and driven upsell opportunities. I enjoy working with senior stakeholders, solving complex problems, and turning challenges into long-term partnerships.I’m particularly passionate about customer advocacy, continuous improvement, and helping organisations use technology more effectively to support their people and business objectives.
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