Adam Davis
Enterprise Customer Success Manager @Lumar Formerly Deepcrawl
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WORK HISTORY
Enterprise Customer Success Manager @Lumar Formerly Deepcrawl
Manage and grow relationships across 20+ enterprise accounts, including Adobe, The Home Depot, Paramount, Estée Lauder, Nordstrom, CNN, and NBC- Prevented $400K+ in potential churn by re-engaging at-risk enterprise accounts through strategic reselling, executive alignment, and solution repositioning tailored to evolving client needs- Lead end-to-end account lifecycle management, including onboarding, product adoption, executive business reviews, renewals, and upsell/cross-sell motions- Partner with in-house Technical SEO Analysts and Services teams to deliver customized solutions aligned with enterprise customer goals- Act as the primary customer advocate, balancing cross-functional priorities while maintaining strong relationships with high-value enterprise stakeholders.
EDUCATION
Quinnipiac University
Bachelor’s Degree, Business Administration and Management, Human Resources
St. Paul's School (MD)
High School Diploma, General Studies
SKILLS
ABOUT ADAM DAVIS
Enterprise & Strategic Customer Success
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