Nadezda Otta
Commercial Director Customer Experience Director @Abbott
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WORK HISTORY
Commercial Director Customer Experience Director @Abbott
International Role (21 countries, 140 people,$160M business)- Delivered 18%+ YoY revenue growth by redefining the commercial strategy and securing multi-year contracts within the high-tech medical technology sector and high-net-worth client segments across EMEA- Led a cross-functional business transformation across sales, technical, and support teams in 20+ countries, improving operational efficiency by 22% and increasing EBITDA through integrated commercial and service delivery- Built and mentored a high-performing senior leadership team, resulting in multiple internal promotions and a 30% increase in engagement, while embedding a customer-first, commercially agile culture across the organisation- Increased client retention from 84% to 98% by implementing a proactive key account program, enhancing after-sales service, and expanding strategic partnerships in the high-tech medical technology sector- Directed international commercial operations with tailored go-to-market strategies for key regions, outperforming market growth by 8% annually and strengthening brand presence- Global CRM System Implementation: Member of an international team responsible for the development, rollout, and deployment of a CRM solution across multiple regions. The project aimed to achieve market leadership in customer care, increase client retention, and drive value expansion based on existing customer relationships.
EDUCATION
IE Business School
Master of Business Administration - MBA
University of Oslo
Internal Medicine
Harvard Business School
Leading with Finance
First Moscow State Medical University named after I.M. Sechenov
Doctor of Medicine - MD
Yale School of Management
Leadership for Global Business and Politics
ABOUT NADEZDA OTTA
Results-driven Commercial Leader with 20+ Years of Expertise in Leading Complex Deals and Strategic PursuitsWith over two decades of experience, I have consistently delivered top-tier results in competitive markets by leading high-value negotiations, crafting innovative sales strategies, and building cross-functional teams to execute successful pursuits. My expertise includes:• Spearheading strategic initiatives that drive revenue growth, profitability growth and market share expansion.• Leading C-suite negotiations and aligning messaging to client goals, resulting in a 85% increase in deal closure rates and a 95% improvement in customer retention.• Orchestrating win strategy sessions that have resulted in higher proposal success rates.• Coaching and mentoring teams to improve executive presence, presentation and negotiations skills; elevate client-facing interactions, boosting team performance on high-stakes projects.Known for fostering collaboration across global teams, I excel at managing complex, high-pressure projects while ensuring seamless communication and execution. My ability to inspire diverse teams, resolve conflicts, and maintain strong executive relationships has been key to driving success in highly dynamic environments.A strategic thinker with a global perspective, I am adept at navigating cultural nuances and adapting solutions to diverse business contexts to ensure optimal outcomes for clients.
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