Ndea Nesbitt

Customer Service Specialist @Cleveland Clinic

Assessing the nature of the inquiry and directing the caller to the appropriate department or scheduling area. Requiring a good understanding of the different services and departments within the healthcare organization.• Providing Special Instructions, in some cases, patients require special instructions or information related to their appointments or procedures. It\'s essential to provide clear and accurate instructions to ensure their understanding and compliance.• Striving to meet performance targets related to quality, patient experience, first call resolution (FCR), customer satisfaction, and knowledge of medical terminology. involves monitoring and improving key metrics and receiving feedback to enhance performance.• Training new hires on various departments