Princess-Nicole O.
Contact Center Advisor @Cleveland Clinic
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WORK HISTORY
Contact Center Advisor @Cleveland Clinic
Consistently manage 100+ inbound and outbound calls daily, ensuring patients receive timely support and reducing wait times- Improved patient experience by delivering clear communication and accurate follow-up through Epic workflows and email- Helped lower abandoned call rates by monitoring volumes and proactively managing queues- Supported swift resolution of complex cases by escalating issues appropriately to clinical staff and managers- Recognized for providing professional, empathetic service as the first point of contact, building patient trust and satisfaction- Handle high call volumes as part of a small team, in a fast paced and busy environment, averaging 700+ inbound calls daily, supporting colleagues to meet team targets.
EDUCATION
Nottingham Trent University
Bachelor of Science - BS, Forensic Science
Bexleyheath Academy
GCSE
ABOUT PRINCESS-NICOLE O.
A Graduate with a strong foundation in full-stack development, data analysis, and…
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