Myriam H. Múzquiz
Multinational Operations Program Manager (Consultant Contract) @GFiber
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WORK HISTORY
Multinational Operations Program Manager (Consultant Contract) @GFiber
Austin, TX, US
Overseeing high-priority multinational infrastructure operations and program continuity for GFiber during the 2026 independent utility transition- Multinational Leadership: Directing cross-functional channel and vendor teams across the USA and Asia to manage 24/7 technical operations, ensuring global alignment and data integrity across time zones- Data Intelligence & Analytics: Performing high-volume Salesforce FSL raw data extracts and engineering complex data trackers to manage infrastructure health- Executive Reporting: Developing advanced data visualizations and dashboarding to communicate CapEx/OpEx trends and project milestones to executive-level stakeholders- Strategic Vendor Transition: Leading digital SOW metadata synchronization and technical records migration for GFiber Markets: Austin, San Antonio, and Central Texas expansion- Process & Workflow Engineering: Applying Lean Six Sigma principles and Salesforce FSL expertise to optimize ticketing architecture and eliminate operational bottlenecks during system decoupling- Infrastructure Integrity: Serving as the primary digital liaison for construction and project leads to maintain network uptime during the shift to an independent operating model- Financial & Operational Oversight: Managing technical fiscal tracking (CapEx/OpEx) and project documentation to stabilize network expansion and ensure transparency- Workflow Innovation: Leveraging 15+ years of experience to transition legacy processes into automated, agile workflows, maintaining rigorous productivity and quality KPIs- Retained Strategic Consulting through Cognizant and Aceolution via Muzzi QS.
EDUCATION
University of the Incarnate Word
Bachelor's Science Business Admin, Concentration: General Business
University of the Incarnate Word
Master of Business Administration - MBA, Concentration: Data Analytics
ABOUT MYRIAM H. MÚZQUIZ
With over a decade of experience spanning IT management, operations, and business development, I have built a reputation for driving impactful digital transformation. My focus is on streamlining processes, leveraging data insights, and ensuring seamless technology adoption to consistently improve user experience and achieve key performance goals. I am passionate about building strong enterprise relationships and enhancing the customer journey through strategic technology implementation. With twelve years of experience using Salesforce CRM modules across diverse industries and a Six Sigma Green Belt certification, I bring a deep commitment to data integrity, process improvement, and operational excellence.My key areas of expertise include:Business Intelligence & Operations Analytics Salesforce® CRM Administration & Process Optimization Channel Partnership Management Stakeholder Collaboration & Vendor Management Digital Transformation & Technology Adoption B2B Business & Sales DevelopmentI am always interested in connecting with other professionals passionate about technology and business growth. Let\'s
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