Young Shim
Head of Drops, Installation, and Repair Strategic Programs @GFiber
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WORK HISTORY
Head of Drops, Installation, and Repair Strategic Programs @GFiber
OR, US
EDUCATION
Boston University
Biology, General
Caldwell University
Bachelor of Arts, Psychology
University of Arizona
Master of Science - MS, Corporate Finance, Forbes School of Business & Technology
New York University
Postgraduate Studies, Industrial and Organizational Psychology
Purdue University
Certification, LEAN Six Sigma Green Belt
University of Arizona
Master of Business Administration - MBA, Forbes School of Business & Technology
SKILLS
ABOUT YOUNG SHIM
As a senior operations leader with 20 years of experience in the telecommunications industry, I specialize in transforming field operations, call centers, and installation & repair strategies into scalable, customer-centric solutions. My career has been defined by building and executing strategic roadmaps, modernizing service delivery platforms, and leading enterprise-wide initiatives that improve operational agility and customer experience. I’ve partnered with cross-functional teams including engineering, customer service, and sales to implement data-driven programs that elevate performance and drive innovation.I bring a unique blend of field expertise, program management, and financial acumen, supported by an MBA and a Masters in Corporate Finance. Whether leading change management efforts or collaborating with executive stakeholders, I’m passionate about creating best-in-class service experiences that align with business goals and customer expectations.Let’s connect if you’re interested in transforming installation and repair services through strategy, technology, and leadership.
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