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Michael Yep
Digital Product Owner @Caterpillar Inc.
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WORK HISTORY
Digital Product Owner @Caterpillar Inc.
Chicago, IL, US
Integrated Digital Product Customer ExperienceEnsure a simple and cohesive integrated customer experience of CAT Digital’s product ecosystem. Responsible for requirements gathering, requirements grooming, and prioritization of the product backlog. Partner with research and data analysis teams to identify opportunities where AI/GenAI can enhance digital product offerings for dealers, customers, and employees. Communicate cross-functionally across all digital product partners to evaluate AI use cases, assess their impact on the business and its stakeholders, and drive alignment in executing product strategy- Collaborate with cross-functional teams, including data scientists, engineers, and designers, to define and prioritize product features and requirements- Assist in the development and maintenance of the product backlog, ensuring it is well-organized and reflects the product vision and goals- Gather user feedback to inform product decisions and identify opportunities for improvement- Participate in sprint planning, daily stand-ups, and other Agile ceremonies to ensure the successful delivery of product increments- Create and maintain detailed product documentation, including features, user stories, acceptance criteria, and release notes- Support the Product Lead in managing stakeholder expectations and communicating product progress and updates- Assist in the development of product roadmaps and timelines, ensuring alignment with business objectives and customer needs- Monitor and analyze product performance metrics to identify trends and areas for optimization.
EDUCATION
Illinois Institute of Technology
Bachelor of Science (B.S.), Mechanical Engineering
Wheaton College
Bachelor of Arts (B.A.), Liberal Arts Engineering
ABOUT MICHAEL YEP
CX leader experienced in driving operational excellence, change management, and product strategy across global industries. I lead and train cross-functional teams to design and deliver process improvements that align with product vision and business goals. With a background in engineering, operations, customer success, and product innovation, I build holistic systems and customer journeys that drive clarity, performance, and meaningful impact. I focus on scalable, human-centered solutions that elevate user experience and team execution.
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