Musaddique Sayed Ahmed
Incident Manager @Wipro
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WORK HISTORY
Incident Manager @Wipro
Pune, IN
Work on Service now ( IT Support) I work as incident manager acts as the central coordinator during IT service disruptions, responsible for detecting, managing, and resolving incidents quickly to minimize business impact. They lead technical teams, handle stakeholder communication, and conduct post-mortem reviews to prevent future issues. Their goal is to restore normal operations and maintain service quality. Lead the end-to-end response for IT incidents, ensuring they are recorded, tracked, and resolved according to protocols.Unlike a problem manager who finds the root cause, an incident manager focuses on restoring service immediately.
EDUCATION
Rani Channamma University, Belagavi
Bachelor of Business Administration - BBA, Business Administration and Management, General
BLDEAs College of Engg. & Technology, BIJAPUR
PUC COMMERCS, Business/Commerce, General
st Joseph Bijapur
SSLC 10 class, English Literature (British and Commonwealth)
ABOUT MUSADDIQUE SAYED AHMED
International voice and chat support. Work with eClerx. Customer support services and up sales of service.
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