Murray Chislett

Ww Essential Services Practice Leader, Technolog Expert Labs @IBM

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2020 — Present

Ww Essential Services Practice Leader, Technolog Expert Labs @IBM

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Providing delivery leadership for IBM Solutions to clients around the globe. Our Essential Services team delivers managed services and support to clients for IBM Software and AI Solutions to clients in any environment 24x7. Our world wide team is working to expand our portfolio, create new offerings, and deliver industry leading managed solutions to clients supporting critical business applications.

EDUCATION

1991 — 1996

University of New Brunswick

Bachelor (Honors), Computer Science

SKILLS

IT StrategyCloud-BasedEnterprise SoftwareEnterprise ArchitectureLarge Scale DeploymentsBusiness IntelligenceSoftware DevelopmentDatabasesCustomer RelationsProject ManagementCustomer InsightTravelData Warehouse ArchitectureLong-Term Customer RelationshipsSaasBig DataPeople ManagementData WarehousingCustomer RetentionCustomer ServiceManaged ServicesSdlcSolution ArchitectureCustomer SupportManagementSolutionService DeliveryTechnical SupportPerformance TuningAnalytcsUnixExecutive ManagementProgram ManagementDb2IaasHigh AvailabilityIT ManagementStrategyAccount ManagementChange Management

ABOUT MURRAY CHISLETT

Executive Leader – Strategic Decision Maker - Consummate worldwide professional, recognized for driving future revenue streams in concert with IBM and Client Executive/Senior Management teams in delivery of state-of-the-art hybrid cloud solutions and services. Specialist in providing oversight and leadership for critical projects, leading global services and support, controlling multi-million-dollar budgets, exceeding expectations for cost management, resource distribution, and sales engagements. Focused on complex deployments, first-of-a-kind offerings, relationship building, and services for ensured success for all stakeholders.Influential as program director of IBM Essential Services Global Delivery, guiding critical projects from inception to day 2 operation. Excel in collaborative environments where engagement of senior C-level leaders from all divisions is essential to guarantee positive outcomes for IBM and our customers. Accomplished, versatile, and dedicated leader with 20+ years of progressive advancement and broad-ranging experience in client services and support. Wielding an approachable and transparent management style, my passion for client satisfaction and outstanding customer service are widely recognized. Extensive experience with high pressure, critical business decisions has honed my ability to manage multinational teams and contributed to my capabilities in recruitment and retention of top talent.

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Murray Chislett — Ww Essential Services Practice Leader, Technolog Expert Labs at IBM in Toronto, ON, CA | Unifers