Mumtaz Shafi
Scrum Master @Connect
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WORK HISTORY
Scrum Master @Connect
Spearheading a complex, multi-workstream customer service delivery programme for a major client, Quest Diagnostics, a leading US healthcare Testing Provider.Programme objectives and key deliverables:Our key objectives are to deliver the \"One Quest\" experience, optimizing customer service through the latest industry technologies. We established a customer-centric culture, driving continuous improvement through Agile methodologies and championing Lean Agile principles.Lead delivery governance across two scrum squads, ensuring effective planning, execution, review, and continuous improvement.Promote a culture of continuous improvement within the teams, identifying areas for enhancement and implementing process optimisations to increase efficiency and productivity.Act as a central point of coordination across internal teams, external partners, and senior stakeholders, ensuring alignment to programme objectives.Own programme-level risk, issue, and dependency management, defining mitigation strategies and escalation paths to protect delivery timelines.Empower team members by providing coaching and mentorship, enabling skill development and fostering a self-organizing, high-performing team culture.Manage cross-team and third-party dependencies across the programme, ensuring sequencing, integration, and readiness across all delivery streams.Collaborate closely with the Product Owner, facilitating monthly stakeholder working group meetings to ensure alignment, manage expectations, and optimise product backlog throughput.Uphold a commitment to quality and adherence to the Definition of Done, encouraging a sustainable pace and maintaining high-quality project deliverables.Establish and maintain programme governance, including progress reporting, milestone tracking, delivery metrics, and executive-level visibility.Participating and contributing to ISO 9001 audits
EDUCATION
Manchester College
Introduction to Project Management
Knowledge Academy
ITIL
SAFe
Leading SAFe (Agilist)
Salford University
Business Administration
Stockport College
PRINCE2
SAFe
SAFe Scrum Master
SKILLS
ABOUT MUMTAZ SHAFI
Highly experienced Agile Delivery Manager and Project Manager with over 15 years of experience leading complex digital, network, and infrastructure programmes. Expert in driving delivery across the full project lifecycle, from carrier and vendor management to technical implementation and operational handover. Certified in PRINCE2 and SAFe Agile and Scrum Master, with expertise across Scrum, Kanban, and SAFe Agile methodologies, with a proven ability to manage technical dependencies in both customer-facing and internal IT environments.Experienced in operating at programme level, coordinating multiple delivery streams, managing dependencies, risks, and milestones, and establishing effective delivery governance to ensure alignment with strategic objectives. Skilled in coaching teams, driving continuous improvement, and fostering a collaborative, high-performance culture. A confident communicator with strong senior stakeholder engagement skills and a proven ability to build trusted relationships across business, technology, and third-party partners. Adaptable and results-oriented, consistently focused on delivering sustainable value for customers and end-users.
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