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Mukul Wadhwa
Product Technology Lead @PTC
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WORK HISTORY
Product Technology Lead @PTC
Gurugram, IN
EDUCATION
Chitkara University
Bachelor of Engineering - BE, Computer Science
ABOUT MUKUL WADHWA
Experienced Software Support Analyst with a demonstrated history of working in the Financial Services and Life Science industry. • Expertise in handling high priority and severity production incidents, problem tickets.• Worked on Agile development Methodologies and having expertise in supporting Monthly/Weekly Application Deployments and Releases/Hot-Fixes/Patches and providing production sign-off.• Expertise in identifying, analyzing, and reproducing defects in application/ product through customer interaction, working with Development team, following-up until defects are resolved, and coordinating with deployment team for application release or build, also providing sign-off for the requirement analysis and monthly releases.• Excellent in customer interfacing, technical and functional problem analysis, root cause determination, and Resolution.• Expertise in understanding business processes, various technical architectures, and operating systems including SaaS applications.• Possess excellent analytical, problem-solving, and learning skills as well as a keen interest in emerging technologies.
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