Muhammad Sharif

Customer Success Manager, Technology, Mid-market @360insights

Las Vegas, NV, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2016 — Present

Customer Success Manager, Technology, Mid-market @360insights

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Little Rock, AR, US

Professionally managed client relationships for growth accounts, to ensure consistently high satisfaction levels•Understand the organizational structure of the client team and identified areas that presented new opportunities•Developed annual plans for clients that outline critical success factors, metrics for success, potential issues, and provided recommendations• Led client meetings to review all aspects of client programs•Demonstrated value to the client by understanding the client’s business goals and effectively guiding and directing each client to embrace best practices for MDF, Incentives and Rebates.

EDUCATION

1994 — 1996

The City University of New York

Master of Science (MS), Computer Science

SKILLS

Health InsuranceStrategic PlanningStorage ManagementStorage VirtualizationMerchandise PlanningCustomer ServiceServer ArchitectureInstructor-Led TrainingLeadershipSix SigmaStore ManagementTrainingCustomer SatisfactionCall Center DevelopmentSalesCall Center AdministrationTeam LeadershipStorage ArchitectureBusiness Process ImprovementProcess ImprovementServer AdministrationTraining DeliveryRetail Category ManagementLife InsuranceCaptivateIso 9000RetailPurchase RequisitionsPerformance ManagementEmployee TrainingManagementTeam BuildingSales ManagementCoachingMerchandisingSpanishProperty & Casualty InsuranceB2b MarketingP & L OwnershipSalesforce.com

ABOUT MUHAMMAD SHARIF

A consummate professional with wide-ranging and diverse experience, currently focused on…

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Muhammad Sharif — Customer Success Manager, Technology, Mid-market at 360insights in Las Vegas, NV, US | Unifers