Muhammad Owais Khan
Sr Business Analyst @OpenText
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WORK HISTORY
Sr Business Analyst @OpenText
Richmond Hill, ON, CA
Assigned to critical initiatives to assume ownership in matching existing requirements to stakeholder requests, validating the development framework for on-time delivery, and fostering stakeholder relationships to improve business to IT engagement. Develop Visio, Business Requirements Documents, and Functional Design Specification artifacts to ensure cross-program agreement of deliverables.* Spearheaded the seamless integration of Allstate Insurance Identity Protection and Webroot security products, amplifying the user experience on Acted as a Sr. BA in the migration from legacy Carbonite & Webroot systems (Oracle & Salesforce) to OpenText SAP & Salesforce, aiming to standardize the licensing and provisioning of SMB/C products on E-commerce platforms.* Played a pivotal role in the implementation of Chase Paymentech, ensuring end-to-end lifecycle management of retail payments for Small Medium business customers.* Assumed ownership of critical initiatives, aligning existing requirements with stakeholder requests to validate the development framework and ensure on-time delivery.* Crafted comprehensive Visio diagrams, Business Requirements Documents, and Functional Design Specifications to ensure cross-program agreement on deliverables.* Prepared BRD and FRD for GUI projects.* Conducted impactful project meetings, daily standups, retrospectives, planning, and grooming sessions to track and map project progress. Regularly reported to Engineering Director.* Collaborated with Engineering Lead and PMs for project initiation and resource planning, ensuring efficient resource allocation.* Facilitated JAD and brainstorming sessions, eliciting requirements for projects and onboarding of external resources.* Prepared all process flow diagrams for project needs, conducted individual sessions for requirement gathering, and crafted user stories in Jira.
EDUCATION
Sir Syed University of Engineering and Technology
Bachelor of Science (BS), Computer Software Engineering
ABOUT MUHAMMAD OWAIS KHAN
As a dynamic and solutions-driven business analyst, I bring over 8 years of hands-on experience in shaping and optimizing processes across diverse domains, including Retail systems, Restaurant POS, E-commerce, Financial systems, Tax and Finance Controllership, Banking solutions, Logistics, Cloud solutions, and security solutions. My proficiency spans both Agile and Waterfall models.Key Highlights:* Served as a bridge between business area leaders, subject matter experts, and software development teams, navigating complexities to determine effective solutions.* With a track record of developing solutions as a Software Engineer from scratch, I have consistently delivered results.* Proficient in leading Agile Scrum Ceremonies, including Sprint Planning, Daily Stand-up, Sprint Review, Sprint Retrospective, and Product Backlog Item Refinement.* Adept at conducting Requirements Gathering Sessions, Joint Application Development (JAD) sessions, and Brainstorming sessions. Led efforts to baseline Business and System Requirements, ensuring a clear roadmap for project success.* Proven ability to build and nurture client relationships, ensuring alignment with project goals.
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