Jason Shih
Practice Director @OpenText
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WORK HISTORY
Practice Director @OpenText
Strategic accounts services support to marquee brand customers across multiple industries - Kaiser, Wells Fargo, Google, T-Mobile, and Nike- Responsible for interviewing, on-boarding, and professional development of architect resources on my team- Foster a knowledge sharing culture within field team by spearheading initiatives such as a “field round table” for key technical architects from various geography within North and South America- Day to day management of financial operation(margin, revenue forecast, P&L), resource scheduling, and SOW negotiation- Leads critical interactions with other functions within the company a. Establishes close working relationship with license sales team to provide service presence in pre-sales situation with prospectsb. Championed the field advisory process to route field(sales and services) recommendations back to engineering and product management team for consideration to be incorporated into future product versionc. Collaborate with Customer Support management in dealing with severity 1 ticket opened by or on behalf of client to ensure proper patch is applied or issue properly routed back to engineering for emergency fix
EDUCATION
UC San Diego
BS, Computer Science
SKILLS
ABOUT JASON SHIH
Goal driven sales and services leadership professional with a collaborated mix of…
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