Muhammad Noman

Senior Servicenow Developer Administrator @Booz Allen Hamilton

Alexandria, VA, US

Implemented ServiceNow customizations, including Client Scripts, UI Policies, UI Actions, Script Includes, and Business Rules, to enhance platform functionality and user experience. Developed ServiceNow applications through the creation and configuration of Service Catalogs, Email Notifications, Data Imports/Exports, and comprehensive Reports. Designed and configured custom workflows to streamline the Strategic Portfolio Management process, facilitating effective project governance from ideation to execution. Developed intelligent chatbots within ServiceNow to automate IT service requests and issue resolutions, improving service delivery efficiency. Integrated ServiceNow with AWS services (e.g, AWS Lambda, API Gateway, S3) for seamless data exchange and enhanced automation capabilities. Managed SLAs within the ITSM module using JavaScript scripts to ensure timely incident resolutions and improved service delivery metrics. Integrated Strategic Portfolio Management with IT Service Management processes, creating a unified platform for project governance and execution. Designed advanced UI/UX enhancements using Tokyo features, resulting in improved user satisfaction and streamlined workflows. Collaborated with cross-functional teams to integrate ServiceNow with third-party tools, ensuring seamless data synchronization across the ecosystem. Automated testing for ServiceNow applications using ATF (Automated Test Framework) to ensure seamless updates and deployments. Utilized JavaScript with ServiceNow\'s RESTful APIs to facilitate data integration with external systems, ensuring effective communication and data synchronization. Implemented data validation scripts to enforce CMDB data Developed custom applications on the ServiceNow platform Worked on ITOM, and CMDB and built a portal from scratch and maintained it. Development of Service catalog which includes creating new catalog items, designing workflows

University of the Punjab

Bachelor of Science - BS