Muhammad Khan

Government Benefits & Compliance Administrator @Department for Work and Pensions (DWP)

Belfast, GB

Technical Proficiency – Experienced in DWP Case Management Systems (UCFS, CIS) andMicrosoft Office Suite (Excel, Word, Outlook) for record-keeping, reporting, andcorrespondence.•Administrative & Organizational Skills – Managed high volumes of casework, maintainingaccurate electronic records while ensuring compliance with data protection policies.•Communication & Customer Service – Delivered professional support via inbound/outboundcalls, explaining benefit entitlements (UC, ESA, PIP, JSA) and resolving queries efficiently.•Problem-Solving & Decision-Making – Assessed complex cases, identified solutions, andmade informed decisions while adhering to regulations and ensuring accuracy.